Privacy Policy

Privacy & Cookies Policy

GDPR Update – May 2018

Your privacy is very important to us and we take great care to ensure that we are treating your privacy with the respect it (and you) deserve.  General Data Privacy Regulations (GDPR) come into force for EU citizens on 25 May 2018.  The systems used to run this website have been evaluated and any not found to be compliant with the GDPR requirements have been updated to ensure that they are compliant.  The below policy has been updated to take into account GDPR and to protect your personal and private data.



This policy exists in order for you to understand how we collect, use, communicate and make use of personal information.  This privacy policy sets out how this site uses and protects any information that you provide when you use this website.  When accessing our Website, we will learn certain information about you during your visit. In this policy the term ‘We’ represents the range of suppliers used to deliver the website services, e.g. the website, email, webinar, text messages, online sales, etc.


The information we may collect from (or about) you…

We only keep and use your data if we have a valid legal reason to do so and will only keep it for as long as we need to in order to fulfil our contractual or legal obligations or for as long as we have your permission to keep it. The website systems collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.  The minimum required information is collected, e.g. name and email for the receipt of an e-book or email subscription.  

Note that third parties may use cookies, web beacons, and similar technologies to collect or receive information from elsewhere on the internet and use that information to provide measurement services and target ads.  We make every effort to ensure that  reputable services are used (e.g. payment processors for accepting online orders) that do comply with requirements, but we are not responsible for their compliance with privacy laws.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.


What do we use your information for?

Any of the information we collect from you (with your consent) may be used in one of the following ways:

• To personalize your experience

(your information helps us to better respond to your individual needs)

• To improve our website

(we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service

(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions


We may share information with third parties for marketing or other purposes without your consent to send periodic communications (such as emails, text updates, web notifications, etc) – as requested by you.

The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.  Unsubscribe options also exist for all other forms of communication we use (e.g. text message updates, web notifications, etc).  All forms of communication are provided by responsible companies that are known to take legal compliance very seriously.

• To administer a contest, promotion, survey or other site feature

• To promote our products and services.


How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information. As technology evolves, we keep these services updated as necessary. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.  This website does not retain any information associated with payment transactions.


Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information in accordance with the legal requirements that apply. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


E-mail policy

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third-party individual, government agency, or company at any time unless compelled to do so by law. I will maintain the information you send via e-mail in accordance with applicable laws.


E-mail CAN-SPAM Compliance

In compliance with the CAN-SPAM Act, all e-mail sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.


E-mail Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us by reading the unsubscribe instructions located at the bottom of any e-mail you receive from us.  This can be conducted at any time.

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail or e-mail us. We have no wish to keep sending you communications if you do not wish to receive them.


Online Ads Choice/Opt-Out

For more information on online ads and tracking and the method to opt out from these services please visit the site


Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Your Consent

By using our site, you consent to our privacy policy.  By signing up to receive a product or service you agree to receive that communication via that medium, e.g. email, text message, web notification, etc.  Note: all communication media have the option, that you control, to instantly opt-out / unsubscribe / discontinue incoming communications.


Data Retention

Once you have unsubscribed (or discontinued communication via other means) we will carry out periodic purges of our records to remove your data.  Any data which is retained will be treated to make it anonymous, such that your personal data is not stored once you have indicated that you no longer wish to continue hearing from me.

You may write to me at any time to request that your data is erased.  I will write back to you within 30 days to let you know that all of your data has been purged from any record systems we use to operate the website.


Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, so please check back regularly for updates.  Policy changes will apply only to information collected after the date of the change.

This policy was last modified on 23 May 2018  (GDPR update).



Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.  The website systems (including plugins) have been updated (GDPR) to make data stored by cookies autonomous except where permitted by governing law and terms of service of the service supplier (e.g. google)

Google, as a third-party vendor, uses cookies. Google’s use of cookies enables them to serve ads to your users based on their visit to your sites and other sites on the Internet.  This site uses cookies to create a more customized experience for our visitors and customers.  We also use cookies (tracking pixels e.g. Google Analytics) to help us track where our website traffic is coming from and to help us track the performance of this website.  We use remarking cookies to aid in customized, targeted follow-up advertising that is meaningful to our website


Do we use remarketing?

Yes. We may occasionally use cookies to enable us to reach you via re-marketing advertisements.  This will not be persistent or aggressive marketing, it will only be used to gently advise you of, or remind you of, information or an offer that you have may have missed or not yet taken advantage of.  Re-marketing is based on your previous visits to this website.  Any use of third party services (e.g. Google) will be within the terms and conditions of that service and this will take account of your own personal privacy settings for that supplier.


To Adjust your cookie settings

To adjust your cookie settings, refer to your internet browser settings or adjust your preferences in ‘Google Ads Settings’.  Alternatively, you can point your visitors to opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.  You may also opt out of Google’s use of cookies by visiting the DoubleClick opt-out page.


Access to information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email our Data Protection Officer Gwyneth Robbins-Cox at  We may make a small charge for this service. We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the contact page.